Private Launch ✨ Free shipping on 2+ books
Private Launch ✨ Free shipping on 2+ books
Welcome — we're so glad our paths have crossed!
Here you'll find answers to some of our most frequently asked questions, thoughtfully prepared to give you a hand whenever you need it.
If you don't see the answer you're looking for, don't hesitate to reach out.
Click Contact Us or email hello@dreamazebook.com
We'll get back to you with care within 1–2 business days.
Dreamaze is based in Paris, France, and we ship worldwide.
Our books are created for ages 0–99. Each story is centered around the child, but made to bring joy to siblings, parents, grandparents, and everyone who loves them. We hope every family member feels a little happiness through these books.
Choose a book → click Personalize → fill in the details. We'll process your order within 48 hours and send you a preview by email. You'll have 24 hours to review and confirm before we print.
Yes. To create true personalization and ensure your child recognizes themselves in the story, we ask for 1–3 clear, front-facing photos.
Your privacy matters deeply to us:
At checkout, you'll see the estimated delivery time for your address based on the shipping option you choose. Some locations receive their books in as fast as 3–5 days.
You can also visit our Delivery Information page for more details.
Currently, our books are designed for one child per story. Multi-child editions are under development — we can't wait to share them with you soon!
No. All Dreamaze books are hand-illustrated by real artists, and every story is original. AI is only used in the final step to gently transform the main character into your child — a little touch of magic that doesn't affect the beauty, detail, or authenticity of the illustrations.
You have:
Please contact us through Contact Us if you need help. Once the 24-hour preview window has passed, your book will enter printing and can no longer be changed.
Yes — we're expanding! If your preferred language isn't available yet, feel free to let us know. We prioritize based on customer requests, and your input truly helps shape our roadmap.
Yes, we ship globally. As long as you can place an order, we can deliver to you. We strongly recommend adding a phone number to ensure smooth delivery.
A payment error usually means something went wrong during the transaction. Common reasons include:
We accept PayPal and credit cards (MasterCard, Visa, American Express, Diners Club). If the issue continues, contacting your bank or trying another payment method may help.
To balance creativity and ease of use, each Dreamaze book includes a specific set of personalization options. Our library continues to grow, so you'll always find stories with customization that fits your needs.